Asked Before Getting a Site | Asked After Getting a Site
If you can't find answers to your questions here, please e-mail us at support@paradoxweb.com
Asked Before Getting a Site | Asked After Getting a Site
If you can't find answers to your questions here, please e-mail us at support@paradoxweb.com
Questions Frequently Asked Before Getting a Site:
Questions Frequently Asked After Getting a Site:
Can I access my domain address with or without the "www"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.
Do you offer dial-up Internet access?
No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site. If you have questions concerning your current Internet access, and whether or not it will comply with our web services, please contact us via e-mail.
Do you handle the domain registration process?
Yes. We will contact the InterNIC once your account is activated to request either a new domain name registration or a domain name modification (transferring an existing domain to our servers). Please DO NOT submit a registration or modification template to the InterNIC as this will only delay the process.
How do I transfer an existing domain name to your servers?
Be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for InterNIC to complete the transfer process. We will provide you with a temporary IP address so you can upload the site on our server. All email and web pages will still be accessed from your current site. When InterNIC announces the completion of the transfer there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact your previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site until they update their DNS.
An important item to keep in mind when transfering a domain is that InterNIC will not accept the transfer request without authorization from either the Administrative or Technical Contact for the domain. InterNIC will send email to the Administrative and Technical Contacts for the domain, asking for authorization to perform the domain transfer. At least one of them must Reply with "Yes" in the proper place (instructions will be in the email). Make sure that at least one of the contacts is prepared to acknowledge the confirmation before requesting the transfer. You may identify the Administrative and Technical Contacts for a domain (and their registered email addresses) by entering your domain name here.
If the confirmation request from InterNIC is prompt, the registration change can usually be processed by InterNIC in 2-3 days.
How long does it take before my domain name is active?
Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it can take up to 72 hours for it to become fully active. All Internet providers must update their records (DNS tables) to reflect the new site's location.
How do I transfer files to my web site?
Files must be transferred to the web server via File Transport Protocol (FTP) or Telnet. If you need FTP, telnet, mail, or other Internet software, visit Shareware.com or TUCOWS. These are sources for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs.
Will I have unlimited access to update my pages?
You have unlimited access via FTP and Telnet 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.
Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium.
How long does it take to set up a new account?
New accounts are generally set up within 24 hours from the time we receive your order. Once an account is set up an activation notice will be sent to you via email including your user-ID, password, and FTP hostname. You can begin uploading files to your new web site immediately. You will be given an IP address to access your site via the web prior to the completion of either domain registration or domain modification.
Keep in mind that IP addresses are dynamic and can be changed at any time. Always use your domain name to access your site once it is available, that way the DNS servers always translate it into the correct IP address.
Can I subdivide my space and resell it?
Yes, we do allow you to create subdirectories which you can use to offer friends or clients space as long as its within our policy guidlines. You can also request additional FTP accounts with limited access to a specific directory for a small additional setup charge.
Can I register additional domains to point to a subdirectory within my main domain?
Yes, this is allowed.
Can I have additional domains pointing to the same main page as my main domain?
Yes. This is a great way to expand the marketing of your present business. You will, of course, have to pay InterNIC for the second domain name registration (if applicable).
Are third level domains available (anyname.mydomain.com)?
Yes, We can give you a third level domain name such as yourname.eythan.com or if you have a existing domain with us anyname.yourdomain.com. The packages are the same as the one posted for normal domains, the advantage to these is that InterNIC registration is not needed (no InterNIC registration fees).
What domain names do you support?
We host all domain names, including foreign domains. InterNIC only registers domain names in the top-level domains of .com, .org, .net, .edu and .gov.
There are many alternative registration services and foreign registration services available for other top-level domains such as .nu ($25/year) and .to.
What technical support do you offer?
We have 24 hour email technical support available, you can generally expect responses within 3 hours. Keep in mind that their role is to assist with technical issues involved with the services and tools we provide. They will be happy to make additions or changes to your service or to answer any questions that remain after you peruse the online support documentation.
Can we add services as we grow and need them?
You may grow at whatever pace you like. All options can be added at any time, and you may upgrade to a larger package at any time.
I need a multi-page shopping cart, do you have one?
We do not provide shopping cart scripts, but there are several multi-page shopping carts available that you can download and use from your cgi-bin directory.
What is your Internet connection?
We have multiple DS-3 lines, one OC-3 and one OC-48.
What is the composition of your servers?
Sparc2, Sparc20's, Ultra 1, Ultra 2, Netra T1's, E420R, Cobalt RaQ4 servers, NT, Pentium servers or equivalent. We reserve the right to give an equivalent server to our customers. All servers run Apache software on a UNIX, SunOS v2.8 or Sun Solaris operating system.
How many secure server pages do I get?
There is no limit to the number of secure server pages you can have.
Do you allow the running of daemons or background programs?
We may allow programs to run continually or intermittently in the background via "cron" jobs. These are considered on a one-to-one basis and an extra charge may be incurred based on system resources used and operational maintenance needed. There is no limit and no extra fee if you rent a dedicated server.
How long can my domain name be and what characters can I use?
Domain names must be 26 characters or less including the top level domain, such as ".com", at the end. A domain name must start and end with a letter or a number and may be composed of letters, numbers, or the dash, "-", character. Underscores are not allowed.
How do I run my own CGI programs?
Put your CGI programs in the cgi-bin directory you will create in any directory. Make sure you upload them in ASCII mode.
Change permissions to 755 for the script (chmod 755 script-name)
Access them via http://yourname.com/cgi/script-name
NOTE: You must access your scripts with the correct URL. If you try to use /cgi-bin/script-name it will not work and you will get a "File not found" error message.
How do I change my login password?
Telnet to your domain. After you've logged on, type "passwd" to change your password. You can exit the telnet session by typing "exit".
What are the proper settings for my email program?
Assume your domain is yourname.com
Smtp = yourname.com
pop = yourname@yourname.com
from = anyname@yourname.com
passwd = the same used for FTP
How do I see how much disk space I'm using?
Run "du -k" from the telnet command line to see your disk space usage.
Common Problems:
Perl scripts
"I am being told file not found" or "I am being told no such file or directory"
Upload your Perl script in ASCII mode, not binary mode.
Permissions
"How do I stop people who are not in my group from reading a directory?"
Type chmod o-r directory while you are in the directory above it.
"How do I stop people who are not in my group from writing to a directory?"
Type chmod g-w directory while you are in the directory above it.
"Don't have permission to access /"
This error message means that you are missing your index.html file.
"I get a forbidden error when trying to access my site"
This error is generally because you have not placed a default page in the main directory. A default page must be called index.htm, index.html, or index.shtml and it should be your main page.